For all non-emergency reports including street light outages, please call 604-515-3750 or let us know through our See Click Fix app.
To report power outages in New Westminster, call 604-239-6100. Unplanned outages are usually a result of animal contact, vehicle accidents, severe weather, equipment failure, or other unexpected events. When an outage occurs, our crews work to identify the cause, assess the situation, and then complete required repairs. The outage line will be updated with information as quickly as possible; however, it can take at least 60 minutes from the time of the outage before detailed information can be provided. Every outage is unique and it can be difficult to predict power restoration times. Rest assured, when the power goes out, New Westminster Electrical Utility crews are working hard to restore service as quickly and safely as possible. If you see downed power lines, or sparks or fires around power lines, call 911 and stay clear from any wires. To stay up to date and receive the latest outage information, please call the power outage report line 604-239-6100, follow us on Twitter @New_Westminster and Facebook @newwestminster, and check the homepage of our website. To learn how to prepare your home for a power outage, please click here.
For billing inquiries, please email or call 604-527-4555. Residential accounts billed every two months and commercial accounts billed every month. A 21 day due date is printed on each utility bill at the time of printing. If the bill is not paid before the due date it becomes overdue and a reminder notice is printed to advise the customer of the overdue amount. A second reminder notice is printed 10 days later if the account is still unpaid. If the account remains unpaid 7 days after the second reminder notice, a disconnection notice is printed and delivered and the service is subsequently disconnected. Once disconnected, the service will be reconnected only if the account is paid in full, plus the appropriate reconnection charge. In an effort to assist customers who may be going to be away for an extended period of time or who may otherwise be unable to manage payment of their bills, we encourage them to have their bills sent to an alternate contact person. Often this alternate contact person is a relative who ensure that all Utility bills are paid on time. Less often it is the Public Trustee who has taken on the management of the financial affairs of a customer.
To make paying your bill as easy as possible the following options are available: By mail or in person at: New Westminster City Hall Queensborough Community Centre Centennial Community Centre Century House
Through your online bank. Please contact your bank or financial institution with your account number. By pre-authorized Electric Utility Payment - find Electrical Utility Form under Printable Forms list at the bottom of the page Log in to Customer Connect
